Privacy Policy

Who We Are and What This Covers

HVAC Colfax is a heating and cooling company serving Colfax, WA and the surrounding area. This website is informational. It explains our services and gives you a phone number to reach us. It has no forms, accounts or online payments.

This policy covers what happens to information when you visit the site and when you reach us by phone at (509) 769-3613.

What the Website Records on Its Own

Like most websites, ours runs on a server that keeps ordinary logs. These can include your IP address, the type of browser and device you use, the pages you view and the time of your visit. We use this to keep the site working and to spot technical problems. We do not use it to identify you personally.

Cookies and Basic Analytics

The site may use basic analytics cookies that count visits and show which pages people find useful. That helps us see whether, say, our furnace repair page answers the questions people actually have.

You can block or delete cookies in your browser settings. The site will still work fine without them.

What You Share When You Call

When you phone us, you decide what to tell us. Usually that is your name, your phone number, the address of your home and a description of the problem with your heating or cooling system. We use these details to schedule the visit, prepare your written quote and do the work.

After a job, we may use your number to check back on how your system is running and answer any questions about caring for it. If you would rather we did not follow up, just tell us.

How We Use and Share Information

We use what we collect to run the website and to serve you as a customer. We do not sell your information. We share it only when it is needed to complete your job, such as with an equipment supplier, when we are helping with rebate or tax credit paperwork you have asked about, or when the law requires it.

Your Choices and Questions

If you want to know what details we have from your calls, or want us to correct or stop using them, the same number reaches us at (509) 769-3613, and we will sort it out with you directly.

Changes to This Policy

We may update this page if the website or the way we work changes. The current version will always be posted here.